Our system should have sent you an email with the shipping number so that you can track the purchase process. You can see the tracking of the shipping number to know the exact date of delivery.

What are the shipping costs?

We ship worldwide.

The easiest way is to simulate an order. To do this you must register and enter a delivery address. As soon as you select the item and the type of delivery: you will be able to see the cost of the delivery in the previous summary before making the purchase.

I am placing an order and I can't finish it, what could be happening?

It is quite possible that the web page may crash if you have been in the purchase process for a long period of time. In this case, you can try logging out of the process and logging back in.

If it was at the time of payment, the problem may be due to the gateway. If you are in this situation, the best thing to do is to contact your bank and explain the problem.

I need a proforma invoice, how can I get it?

If you need a proforma invoice to be able to place the order, you can choose "bank transfer" as payment method when finalizing the purchase, a proforma invoice will be generated and sent automatically to your email address, and the final invoice once the payment is completed.