You have to measure the bell, and the discs. In our page we explain you how to do it, we have an article in our blogWe also recommend that you download the technical documentation from the "download" tab under the product picture.
FAQ
This is where you will find most of the answers. If you still have any questions, please do not hesitate to contact us.
Orders
Is the price shown final?
Yes, the price shown on the product page is the purchase price. All purchases must be made directly from our website.
Can I modify the invoice data once it has been generated?
The invoice is automatically generated with the data you have entered in the registration. However, you have the option to modify them later from your account. It is possible to enter different billing and shipping addresses.
I have entered the wrong data in the registration, is it possible to change them?
Yes, it is possible. To modify your registration data you will need to log in to your account with your username and password. It is important to make sure that you have updated (saved) the data before logging out of your account.
I need a proforma invoice for my purchase, how do I get it?
To obtain the proforma invoice of your order you must make the payment by bank transfer. This way you will have the option to download the invoice you need.
Is it possible to pay my order cash on delivery?
No, we do not have this shipping method available.
I am placing an order and I can't finish it, what could be happening?
It is quite possible that the web page will crash if you have been in the purchase process for a long period of time. In this case, you can try to exit the process and re-enter.
If it was at the time of payment, the problem may be due to the gateway. If you find yourself in this situation, the best thing to do is to contact your bank and explain the problem.
Shipping
Do you ship to the Islands?
Yes, we ship to both the Canary Islands and the Balearic Islands. You will be able to know the shipping cost when you place your order.
Depending on the product selected, we may have to quote you the corresponding freight charges.
For example, in piping.
How long will it take to receive my order? How do I know?
Our system should have sent you an email with the shipping number so that you can track the purchase process. You can see the tracking of the shipping number to know the exact delivery date.
What are the shipping costs?
We ship worldwide.
The easiest way is to simulate an order. To do this you must register and enter a delivery address. As soon as you select the item and the type of delivery: you will be able to see the cost of the delivery in the previous summary before making the purchase.
Can I pick up my order in store?
If you want to pick up your order at the store, you will have to choose as shipping method «Pick up in store». Our warehouse is located in La Muela (CP 50198) in Polígono Centrovía, a few kilometers from Zaragoza, Spain.
Can I send to my freight forwarder?
Yes, it is practically the same as in the previous case. You let us know and we would leave the order ready for you at our address in La Muela. We would provide you with information about dimensions and weight for your agency to pick it up.
General / Products
I have just bought a power plant and I need its wiring diagram, where can I find it?
You can obtain the wiring diagram of your product by following the steps below:
Search our website for the product in question in the search engine.
Subsequently, go to the image of the same.
Below this image, click on the “download” tab to download the manual.
This manual contains the schematic, as well as other information that I am sure you will find useful.
Do the store's products come with a warranty?
Yes, as stipulated by law and according to product manufacturer. You can see in detail our return and warranty policy in "terms and conditions", located at the bottom of our website.
I am looking for filters for my genset and I can't find them, do you have them in your store?
In order to answer your question, please send us an e-mail with a photo of the plate of the unit in question showing the serial number and the model. If we have it in stock we will send you as soon as possible a link so that you can register and place the order on our website.
I am looking for a spare part for my genset and I can't find it on your website, what can I do?
First of all, please contact us by mail or phone.
We will consult you in order to know your request more precisely.
Subsequently, we will send you the proposal that we understand best in the shortest possible time.
Finally, we will indicate you the account number so that you can make the payment. The order will be placed as soon as we receive it.
I want to buy several meters of flexible pipe, how do you prepare them?
The minimum order is 1 unit, and each unit is equivalent to one meter. We serve continuous meters. For example, if you order 3 units, we serve 3 continuous meters. The maximum we serve uncut are rolls of up to 10 m.
What type of alternator do I need?
Of course, if you are going to replace one you already have, you have to put one with the same RPM and power, since those RPM are given by the engine that will move it.
But if what you want is to move it by means of a pulley or similar, you have to think what use you want to give it, if it will be many hours in a row running, or not. So we will decide if the alternator has to be at 1500 or 3000 revolutions per minute. In this link you can find more information: click here
Contact us at
- Phone
- Email
- AddressPol. Centrovía Industrial Park
C/ Bogotá 19
50198 La Muela