This document establishes the conditions governing the use of this website https://sorilux.com/ and the purchase of products on it (hereinafter, the "Conditions") in accordance with current regulations governing such matters. Please read these Terms and Conditions, our Cookie Policy, our Privacy Policy and our Legal Notice carefully before using this website. By using this website or placing an order through it you agree to be bound by these Terms and the legal texts contained in the web, so if you do not agree with all the Terms and the Data Protection Policy, you should not continue browsing our website.

If you have any questions regarding the Terms and Conditions or the Data Protection Policies, please do not hesitate to contact us through our contact channels.

OUR DATA

The person responsible for the sale of articles through this website is

Company Name: Grupos Electrógenos Sorilux S.L.

Address: C/ Bogotá 19. 50196. La Muela.

C.I.F.: B50062421

Phone: 976149649

E-mail: shop@sorilux.com

YOUR DATA AND YOUR VISITS TO THIS WEBSITE

By using this website and placing orders through this website you agree to:

I. Use this website only to make legally valid inquiries or orders.

II. Not to place any false or fraudulent order. If it could reasonably be considered that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.

III. Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. You also agree that we may use such information to contact you if necessary for all those purposes specified in our Privacy Policy. If you do not provide us with all the information we need, we will not be able to process your order.

IV. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

SERVICE AVAILABILITY

Items offered through this website are only available for worldwide shipping.

SERVICE FREIGHT INFORMATION

It is recommended to simulate order to see the price of the selection.

Note: In the event that taxes and customs charges are incurred in the shipment, these shall be for the account of the Buyer/Customer and shall be payable to the carrier or at the relevant customs office.

HOW TO PLACE AN ORDER

To place an order through the website, one of the following procedures must be followed, depending on the type of product you wish to purchase;

First, the product must be selected and added to the shopping cart, then the customer must choose the shipping method and click on "Checkout".

Subsequently, the user must enter the billing information and, if applicable, a different delivery address for the product.

Next, the payment method will be chosen from the options detailed below and the user will be asked to accept the "Terms and Conditions of Contract".

Finally, the user must click on "Place order" and will then receive confirmation of the order by e-mail and successive notifications on the status of the order.

TECHNICAL MEANS TO CORRECT ERRORS

In case you detect that there has been an error when entering your personal data during your registration as a user of this website, you can modify them in the section shop@sorilux.com.

Errors related to personal data provided during the purchase process may be modified before processing the order by contacting customer service through the telephone 976149649, or the email address shop@sorilux.com, as well as exercising the right of rectification contemplated in our Privacy Policy through the procedure contained therein.

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Also, this website provides details of all the items you have added to your basket during the purchase process, so that, before making the payment, you will be able to modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service department at the above telephone number or email address to correct the error.

PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, the customer will have the choice between receiving a refund of the amounts paid or exchanging the product for another of the same price.

DELIVERY

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will ship the order consisting of the products listed in each Shipping Confirmation within the deadlines indicated on the website according to the shipping method selected and the type of product you have purchased.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver to your home on Saturdays or Sundays.

For the purposes of these Conditions, it shall be understood that "delivery" or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address. The risks of the products will be at your expense once you acquire ownership of the products, which will be considered yours from the moment of delivery, under the conditions indicated above.

FAILURE TO DELIVER

Our transport provider will send you a notification prior to the time of delivery to inform you of the approximate time slot in which the delivery will be made. If at that time you know you will not be there to pick it up, please contact them at the telephone number indicated in the notification. If for some reason you have not been able to notify them and when they come to deliver the order, they are not there, our transport provider will leave you a note indicating that they have come to deliver the order and no one was there. In addition, our transport provider will try to contact you to arrange another appointment. In the event that you have tried to deliver it 2 times and have not been able to, the package will remain at the carrier's facilities for a certain period of time, which will be stated through the corresponding notification of impossibility of delivery, and the customer can pick it up at the carrier's facilities during the period of time established by them.

If you do not pick up the product within the period established by the carrier, the product will be returned to our facilities.

As a consequence of the termination of the contract, with the exception of the products exempt from withdrawal as detailed below, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without any undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated. Please note that the transport resulting from the termination may have an additional cost, and we shall be entitled to charge you for the corresponding costs.

PRICE AND PAYMENT

All prices are inclusive of VAT. These prices exclude shipping costs, which will be added to the total amount due and will be itemized prior to payment.

Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step.

Likewise, during the purchase process, before making the payment, you will be able to modify the data of your order. In addition, if you are a registered user, you have a detail of all orders placed in the "My account" section.

The following payment methods may be used: credit/debit card, Paypal or bank transfer to the account provided by the Bank.

By clicking on "Authorize Payment" you are confirming that the credit card is yours.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.

VALUE ADDED TAX AND INVOICING

In accordance with the provisions of Article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the articles shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.

You expressly authorize us to issue the invoice in electronic format, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue and send the invoice in this format.

RETURN POLICY

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period shall expire 14 calendar days from the day on which you or a third party, other than the carrier, indicated by you, acquired the material possession of the goods or, if the goods making up your order are delivered separately, 14 calendar days from the day on which you or a third party, other than the carrier, indicated by you, acquired the material possession of the last of those goods.

To exercise your right of withdrawal, you must notify us at C/ Bogotá 19 - 50196 - La Muela (Zaragoza) or by e-mail to shop@sorilux.com , of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).

You may use the model withdrawal form attached as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the withdrawal period. You can download the model form from this link: 📄 Download return form (EN) 📄 Download return form (EN)

Consequences of withdrawal

In case of withdrawal by you, except in the case of products exempt from withdrawal, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice by you of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you instruct us otherwise, expressly detailing the means of payment through which you wish us to effect the reimbursement. You will not incur any charges as a result of the refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

You must return or deliver the products directly to us at the store located at C/ Bogotá 19 - 50196 - La Muela (Zaragoza), or request the return through a courier, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period.

Unless you return the goods to the store you must bear the direct cost of returning the goods.

You shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Common provisions

You shall not be entitled to withdraw from the contract for the supply of any of the following products:

Customized products (e.g., material specifically cut as flexible exhaust or diesel fuel piping).

Items that have been unsealed.

Assets that have been mixed with others in an inseparable manner.

Returns of electrical or electronic products will not be accepted under any circumstances.

Returns of digital or downloadable products will not be accepted under any circumstances.

Contracts in which the consumer and user has specifically requested the trader to visit him for urgent repair or maintenance operations; if, during such a visit, the trader provides services additional to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal should apply to such additional services or goods.

Your right to withdraw from the contract shall apply only to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product/s while they are in your possession. Please return the item(s) using or including all original packaging, instructions and other accompanying documents.

Returns can be made at the store located at C/ Bogotá 19 - 50196 - La Muela (Zaragoza), delivering together with the item, the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website.

In case of return by courier, you must contact us through the phone number or email provided at the beginning, so that we can arrange the collection at your home. You must deliver the goods in the same package you received them, following the instructions that will be provided by the seller at the time of receipt of your wish of withdrawal.

Please note that if you choose to return the items to us freight collect we will be entitled to charge you for any costs we may incur.

After examining the item we will inform you whether you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and in any event within 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. The refund will always be made to the same means of payment that you used to pay for the purchase.

Please note that, having taken place the delivery of the order, in case of exercising the legal right of withdrawal the risks arising from transport will not be attributable to the seller, so we can not assume the risk on the return package. In any case, the rights and actions recognized by the legislation in force remain unaffected.

Return of defective products

In cases where you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately through our contact channels providing product data, as well as the damage it suffers supported with visual support (photographs, video, etc.) and then we will tell you how to proceed.

The product can be returned directly to the store located at C/ Bogotá 19 - 50196 - La Muela (Zaragoza), or contact us for further information.

We will carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned because of any defect or defect, when it actually exists, will be refunded in full, including delivery charges incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made by the same means of payment that was used to pay for the purchase.

In any case, the rights recognized by the legislation in force shall remain unaffected.

WARRANTIES

If you contract as a consumer and user, we offer warranties on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product, unless the manufacturer of the product indicates another warranty period.

It is understood that the products are in conformity with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which products of the same type are ordinarily intended and (iii) they present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products are not in conformity with the contract, you must inform us following the procedure detailed in the previous section (returns of defective products) and through any of the means of communication provided for this purpose.

WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.

NOTIFICATIONS

Notices from you should be sent to us via our email address provided at the beginning. Subject to the foregoing and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.

Notifications shall be deemed to have been received and to have been properly made at the same instant they are posted on our website, 24 hours after an e-mail has been sent, or three days after the postmark date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it was properly addressed, properly stamped and duly delivered at the post office or in a mailbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

EVENTS BEYOND OUR CONTROL

We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond our reasonable control ("Force Majeure Cause").

Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.

Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.

Inability to use public or private telecommunications systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to perform our obligations despite the Force Majeure Event.

WAIVER

Our failure to require your strict performance of any of your obligations under any agreement or these Terms or our failure to exercise any rights or remedies to which we may be entitled under any such agreement or these Terms shall not constitute a waiver or limitation of such rights or remedies or relieve you from any such obligations.

No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy arising under a contract or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising under a contract shall be effective unless it is expressly stated to be a waiver and is given and communicated to you in writing in accordance with the Notice section above.

PARTIAL NULLITY

If any of these Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.

FULL AGREEMENT

These Terms and any document expressly referred to in these Terms constitute the entire agreement between you and us relating to the subject matter hereof and supersede any prior covenants, agreements or promises made between you and us orally or in writing.

You and we acknowledge that we have consented to the conclusion of a contract without having relied on any representation or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two of us prior thereto, except as expressly mentioned in these Conditions.

Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Conditions.

OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify the Terms and Conditions. We will keep you informed of material changes to these Terms and Conditions. Changes made shall not be retroactive and, subject to possible exceptions on a case-by-case basis, shall apply 30 days after the date of their publication in the relevant notice.

If you do not agree with these changes, we recommend that you do not use our website.

APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

Any dispute arising out of or in connection with the use of the website or such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or e-mail address indicated in clause 2 of these Terms and Conditions.

In addition, we have official complaint forms available to consumers and users. You can request them through our contact channels.

Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established period.

If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the e-mail address provided at the beginning in order to request an out-of-court settlement of disputes.

In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to apply with us for an out-of-court resolution of consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr/.