If you have any questions related to the Conditions or the Data Protection Policies, do not hesitate to contact us through our contact channels.
The person responsible for the sale of the article through this website is
Company Name: Grupo Electrógenos Sorilux SL
Address: C / Bogotá 19. 50196. La Muela.
YOUR DATA AND YOUR VISITS TO THIS WEBSITE
By using this website and placing orders through it, you agree to:
I. Make use of this website only to make legally valid inquiries or orders.
II. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
IV. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
Items offered through this website are only available for worldwide shipping.
Tables of maximum shipping prices provided by the transport company are:
Note: In the event that customs taxes and expenses are incurred in the shipment, these will be paid by the Buyer / Client and must be paid to the carrier or the corresponding Customs.
HOW TO PLACE AN ORDER
To place an order through the website, one of the following procedures must be followed, depending on the type of product you wish to purchase;
In the first place, the product must be selected and added to the cart, once there the customer must choose the shipping method and click on "Complete purchase".
Subsequently, the user must enter the billing information and, where appropriate, a different delivery address for the product.
Next, the way to make the payment will be chosen from the options that are detailed below and the user will be asked to accept the “Contract Conditions.
Finally, the user must click on "Place order" and will then receive the order confirmation by email and subsequent notifications about the status of the order.
TECHNICAL MEANS TO CORRECT ERRORS
In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the section firstname.lastname@example.org
This website shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, on the phone or at the aforementioned email address, to correct the error. .
All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, the customer will have the possibility to choose between receiving a refund of the amounts paid or changing the product for another of the same price.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the products listed in each Shipping Confirmation within the deadlines indicated on the website according to the selected shipping method and the kind of product you have purchased
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address. The risks of the products will be your responsibility once you have acquired ownership of them, which will be considered yours from the moment of delivery, under the conditions indicated above.
IMPOSSIBILITY OF DELIVERY
Our transport provider will send you a notification before the delivery of the order to inform you of the approximate time frame in which the delivery will be made. If at that time you know that you will not be there to pick it up, please contact them at the telephone number indicated in the notification. If for some reason you have not been able to notify them and when they come to deliver the order, our transport provider will leave you a note indicating that they have come to deliver the order and there was no one. In addition, our transport provider will try to contact you to make another appointment. In the event that you have tried to deliver it 2 times and have not been able to, the package will remain at the carrier's facilities for a certain time,
In case of not picking it up within the period established by the carrier, the product will return to our facilities.
As a consequence of the termination of the contract, with the exception of the products exempt from withdrawal that are detailed below, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the choice for your part of a mode of delivery different from the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.
PRICE AND PAYMENT
All prices appear with VAT included. These prices exclude shipping costs, which will be added to the total amount due and will appear previously broken down at the time of payment.
Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.
Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step.
Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders made in the "My account" section.
You can use as a means of payment: Credit / debit card, Paypal, cash on delivery up to € 300 or bank transfer to the account provided by the Entity.
By clicking on "Authorize Payment" you are confirming that the credit card is yours.
To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
You expressly authorize us to issue the invoice in electronic format, although you can indicate to us at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in that format.
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire after 14 calendar days, counting from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered by Separately, 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at C / Bogotá 19 - 50196 - La Muela (Zaragoza) or via email email@example.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).
You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. You can download the form model from this link.
Consequences of withdrawal
In the event of withdrawal on your part, except in the case of products exempt from withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a modality delivery other than the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return. You will not incur any expenses as a result of the refund. However, the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
You must return or deliver the products directly to the store with address at C / Bogotá 19 - 50196 - La Muela (Zaragoza), or request the return through a courier, without any undue delay and, in any case, within a period maximum of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
Unless you return the goods in the store, you must bear the direct cost of returning the goods.
You will be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
You will not have the right to withdraw from the contract whose object is the supply of any of the following products:
Custom products. (Eg Material cut expressly such as flexible exhaust or diesel fuel pipes).
Items that have been unsealed.
Goods that have been inextricably mixed with others.
Returns of electrical or electronic material will not be accepted in any case.
Contracts in which the consumer and user have specifically requested the employer to visit him to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.
You can make returns at the store with address at C / Bogotá 19 - 50196 - La Muela (Zaragoza), delivering together with the item, the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account . the website.
In case of making the return by courier, you must contact us through the telephone number or email provided at the beginning, so that we can organize the collection at your home. You must deliver the merchandise in the same package that you received it, following the instructions that will be provided by the seller at the time of receipt of your wish to withdraw.
Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur.
After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first. The refund will always be made in the same payment method that you used to pay for the purchase.
Keep in mind that, once the order has been delivered, in case of exercising the legal right of withdrawal, the risks derived from the transport will not be attributable to the seller, so we will not be able to assume the risk on the return package . In any case, the rights and actions recognized by current legislation remain safe.
Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact channels providing the product data, as well as of the damage you suffer supported by visual support ( photographs, video, etc.) and later we will indicate how to proceed.
The product can be returned directly to the store with address C / Bogotá 19 - 50196 - La Muela (Zaragoza), or contact us to give you the pertinent indications.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.
In any case, the rights recognized by current legislation remain safe.
If you contract as a consumer and user, we offer you guarantees on the products that we commercialize through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product, unless the manufacturer of the product indicates another warranty period.
It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily destined of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products does not comply with the contract, you must inform us by following the procedure detailed in the previous section (returns of defective products) and through any of the means of communication provided for this purpose.
Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications that you send us must be provided through our email address provided at the beginning. In accordance with the provisions above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made at the same moment in which they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.
EVENTS BEYOND OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
Strikes, lockouts or other industrial action.
Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of said contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.
No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions. in the Notifications section above.
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written.
You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions.
Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such an uncertain statement had been made fraudulently) and the only action available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.
OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify the Terms and Conditions. We will keep you informed of the substantial changes made to them. The modifications introduced will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable after 30 days from the date of their publication in the corresponding notice.
If you do not agree with the modifications made, we recommend that you do not use our website.
APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions, as well as any questions, complaints or claims, through our contact channels or the postal or email address indicated in clause 2 of these Conditions.
In addition, we have official complaint forms available to consumers and users. You can request them through our contact channels.
Your complaints and claims to our customer service will be dealt with in the shortest possible time and, in any case, within the legally established period.
If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address provided at the beginning in order to request an out-of-court dispute resolution.
In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us . on consumer affairs accessible through the Internet address http://ec.europa.eu/consumers/odr/.